AI & Call Recording Disclosure
Effective October 25, 2026. How Onset uses AI and records calls.
AI receptionist
When a business uses the Onset AI Receptionist, calls are answered by an AI voice assistant. It says so at the start of every call, and will tell you again if you ask. You can ask to be transferred or to leave a message for a person.
Recording
Calls may be recorded and transcribed so the business can review them and so the assistant can summarize them. Callers are told at the start of the call. Some states require every party's consent to recording; by continuing the call after the notice you consent. If you do not consent, you can hang up and contact the business another way.
AI-written content
Social posts, articles, review replies and website copy may be drafted with AI and are reviewed and approved by the business before publishing.
Questions
Contact the business you called, or support@onsetautomation.com.